Privacy PolicyPrivacyPolicy

Introduction

Underwood K9 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dog training services.

Information We Collect

We collect information to provide better service and manage your bookings efficiently.

1. Personal & Dog Information

When you register, book a session, or submit a contact form, we collect:

• Contact Details: Name, email address, phone number, and city/state.
• Dog Profile: Name, breed, age, gender, vaccination status, spay/neuter status, and behavioral history (including aggression/bite disclosure).
• Account Credentials: Securely hashed passwords (if you create an account). We never store or have access to your plaintext password.

2. Payment Information

All financial transactions are handled by Stripe. We never store your full credit card number or CVC code on our servers. Stripe processes this data securely in accordance with PCI-DSS standards.

3. Usage & Security Data

We automatically collect limited technical data to maintain security and improve the site, including your IP address (for rate limiting and abuse prevention), browser type, and pages visited. We use Cloudflare Turnstile to verify that form submissions come from real people, which may collect device-level signals — see Cloudflare's privacy policy for details.

How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, operate, and maintain our services
• To process transactions and send booking confirmations and receipts
• To communicate with you about appointments, scheduling changes, and service updates
• To respond to your inquiries and provide customer support
• To improve our website and services
• To send marketing and promotional communications (with your consent)
• To detect, prevent, and address abuse, fraud, or security issues

Cookies and Tracking Technologies

We use essential cookies to manage authentication sessions (keeping you signed in). We do not use advertising or third-party tracking cookies. Cloudflare Turnstile may set functional cookies as part of its bot-detection process.

Third-Party Services

We use the following third-party services to operate our site:

• Stripe: Payment processing. Stripe handles all credit card data and is PCI-DSS compliant. We never store your full card number.
• Cloudflare Turnstile: Bot detection on forms. Processes device-level signals to verify you are a real person.
• Resend: Transactional email delivery (booking confirmations, password resets, contact form notifications).
• Vercel: Website hosting and deployment infrastructure.

These providers only receive the minimum data necessary to perform their function and are contractually obligated to protect it.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. These include encrypted connections (HTTPS/TLS), securely hashed passwords, rate limiting, two-factor authentication, role-based access controls, and Content Security Policy headers. While we take reasonable steps to safeguard your data, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to download a copy of your data

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@underwoodk9.com
• Phone: (256) 200-1301
• Address: 3876 Hog Jaw Rd, Joppa, AL 35087